Terms of use
Welcome to BloomSpoon! We are a UAE-based business dedicated to providing sustainable and eco-friendly products for your home and everyday life. By using our website and purchasing our products, you agree to the following terms and conditions:
1. Orders and Payment: By placing an order through our website, you are making an offer to purchase our products. Once we receive your order, we will send you an email confirming your order details and payment. Payment can be made through various secure payment methods.
2. Shipping: We will make every effort to deliver your order as soon as possible. However, please note that delivery times may vary depending on your location and other factors outside of our control. We will provide you with an estimated delivery date at the time of purchase.
3. Returns and Refunds: We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 7 days of receiving it for a full refund or exchange. Please note that the product must be in its original packaging and condition.
4. Privacy Policy: We take your privacy seriously and will never sell or share your personal information with third parties. Our full privacy policy can be found on our website.
5. Intellectual Property: All content on our website, including but not limited to text, graphics, logos, and images is the property of Bloomspoon or our licensors and is protected by copyright intellectual property laws. You may not use any content from our website without our prior written consent. Additionally, our plantable cutlery design is currently pending patent approval in key regions worldwide
6. Governing Law: These terms and conditions are governed by the laws of the UAE. Any disputes arising from your use of our website or purchase of our products will be subject to the exclusive jurisdiction of the UAE courts.
7. Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website and purchase of our products after any such changes will constitute your acceptance of the new terms and conditions.
By using our website and purchasing our products, you agree to these terms and conditions. Thank you for choosing BloomSpoon and supporting our mission to create a better, more sustainable world.
If you have any questions or concerns about these terms and conditions, please contact us at info@thebloomspoon.com.
Shipping & Returns
At BloomSpoon, we are committed to providing our customers with sustainable and eco-friendly products of the highest quality. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.
USA Shipping: For orders shipped to the USA, shipping costs are calculated based on the weight of the items and the destination location. The shipping charges will be displayed at the checkout before the order is placed. Delivery typically takes 5 to 7 days from the date of dispatch. Prices are usually displayed in AED (United Arab Emirates Dirham). Please use the currency converter on our website to get the exact charge in USD
If you are in a location where you don't see your country listed for shipping, please email us at info@thebloomspoon.com or fill out the contact form on our website. We will make sure to deliver the order to you wherever you are, in any part of the world
Returns are accepted within 7 days of the purchase date. To initiate a return, please contact our customer service team at info@thebloomspoon.com and provide your order number and reason for the return. Our team will then guide you through the return process.
Please note that the item(s) must be in their original condition and packaging, and the customer is responsible for the cost of return shipping. Once we receive the returned item(s), we will process a refund to the original payment method.
Please feel free to reach out to our customer service team with any questions or concerns regarding our return policy.
Thank you for choosing BloomSpoon!